Bookings Terms and Conditions
The rental agreement will be between you the Guest and the Owner of the property for which the booking is made. The rental agreement is for the hire of the property for vacation purposes only. The rental agreement is not effective until written confirmation of the booking is dispatched to the guest.
Bookings will be confirmed upon receipt of the required deposit payment, this is typically 30% of the booking amount. However, if the booking is made within SIX weeks of the holiday commencement date, the full accommodation rental will be required to secure the date.
The Balance of the Hire will be due for payment no later than 7 days before the holiday commencement date. The Owner reserves the right to cancel a holiday where full payment has not been received less than 7 days before the holiday commencement date. The deposit paid on the booking is non-refundable in all circumstances.
In case of closing the borders or lock down due to a pandemic, we do not refund funds. Guests can reschedule some other dates in the amount paid according to our price list. In case Croatia closes its border, the same rule applies. In case of mandatory vaccinations or tests, the costs are borne by the guest. In case of cancellation of reservations due to the stated reasons, we do not refund the funds.
CREDIT CARDS AND BANK TRANSFERS
Payments made by bank transfer should INCLUDE any handling charges or any bank charges are to be borne by the guest.
Tourist tax included in the price of service. VAT is not charged on the basis of Article 90, paragraph 2 of the Croatian Law on VAT.
CONFIRMATION OF BOOKING
Once a Confirmation of Booking has been issued, either by post, email, or any other kind of written form of communication the guest is responsible for the published price of the property and any extras as shown on the confirmation. Any amendments to bookings, where applicable, will be subject to a 25 € administration fee.
Guests are strongly advised to make their arrangements to ensure insurance cover. If you are forced to cancel your holiday you must inform the Owner immediately. In all cases of cancellation, the pre-payment is forfeited and not returned.
The use of accommodation and amenities, where offered, are entirely at the user’s risk, and no responsibility can be accepted for injury, or loss or damage to user’s or guests’ belongings. In the event of any technical malfunction or technical non-functionality of the device or any amenities, we do not grant additional discounts, and we undertake to resolve the same malfunction or non-functionality as soon as possible.
PARTY MAKE UP AND NUMBERS
Under NO circumstances may any more than the maximum number of persons, as stated in the booking details, occupy a property. Failure to do so may result in loss of deposit. Owners reserve the right to refuse admittance or eject customers if these conditions are not observed without any refound. In addition, the Owners reserve the right to refuse or revoke bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned. No properties or rooms within properties can, under any circumstances be sublet to a third party or be supplied/used by guests not named at the point of booking. In all instances, the Owners reserve the right to refuse bookings if, in their opinion, this condition is violated.
RIGHT OF ENTRY
The owners of the property or their agents shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.
Guest and guest’s party is responsible for the property and is expected to take reasonable care of it. All equipment, utensils, etc. must be left clean and correctly replaced to their original location, and the property must be left clean at the end of the hire period. The guest should also respect the neighbors right to privacy and a peaceful existence. Please see house rules for acceptable noise levels and times.
All damages, breakages and moving of furniture are the legal responsibility of the guest and the guest’s party. They must be notified to the owner or keyholder before the end of the holiday. Their cost(s) shall be refundable on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad renters for extra cleaning, breakage or damage and may refuse future bookings.
The Holiday Home owner reserves the right to repossess the Holiday Home at any time, where the guest or any member of the guest’s party has caused damage. The Holiday Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.
Any Damages/Security Deposits charged by the owner and administered by the Owner will be cashed no more than one week before the holiday start date to allow for bank clearance and reimbursed promptly (usually within 7 working days) after the holiday (less any penalties which may be incurred). The Owner reserves the right to request payment of a security deposit should it be deemed necessary.
In the event of any dispute between parties it shall be referred to the jurisdiction of the Croatian courts only and any actions shall be heard in the court for the area in which the property is located.
The Rental agreement is made on the understanding that the property and its facilities will be available for the date’s states. Without prejudice to the foregoing, in the event that the property is not available or un useable through events arising outside of the control of the Owner then the Owner may be forced to cancel the booking. The Hirer will be advised as early as possible. The Hirer will not have any further claims against the owner. No compensation, costs, expenses or other sums (including without limitation the cost of securing alternative accommodation) will be payable in any other such circumstances by the owner.seven